No hard sell, knowledge and service!
I highly recommend the service and products at Long Pond Hearth and Home owned and operated by Steve Dugas. I researched a hot tub purchase for six months and Steve patiently answered (and sometimes had to repeat,) informatively and without condescension during the whole research period! There is a lot to know about hot tubs and they can be very expensive. After exhaustive research, I am convinced the Nordic spa is the ideal tub for me, and the two brands Steve sells (Nordic and BullFrogSpas) are the best built and purposeful in North America. Steve and his store associates are very kind and professional. They are always in a cheerful mood and will take the time to help you.
We bought our Nordic Impulse DP just before Valentine’s Day in 2018. Steve gave me a great price for my tub, delivered it, and helped me with advice and tools when we moved it to our new house at Christmas in 2018, I am extremely pleased with and highly recommend the products, customer service and overall experience with Steve and his crew at Long Pond Hearth and Home! I love the Nordic Impulse DP because unlike the tub we had that came with our previous home, it is round and has bench-style seating. It is so comfortable; it’s like sitting on a living room couch while surrounded by soothing hot water. The whirlpool jet is awesome for putting my feet or back toward, and I appreciate that I can direct the jets and control their flow. I got the tub, cover, steps, and delivery for literally $3,000 less than any other area dealer for a 4-5 person tub, and no brand (carried around here that I know of) other than Nordic offers a fabulous round tub. All in all, I am one seriously happy camper — just about every day, with a cappuccino or Cabernet, depending on the time of day, with my Nordic from Long Pond!