Testimonials

Straight From Our Customers

I bought my Bullfrog A-7 from Long Pond Hearth and Home…
Steve was very helpful answering some questions… I finally settled on this model and from Steve for the following reasons.
1. No pressure sales style.
2. Helped me get the options I wanted, with telling me the things that were truly “extras”.
3. Helped me sort through other brands weaknesses and strengths.
4. But possibly the biggest selling point. The Bullfrog brand has the best options for jets I can find anywhere for any price.
5. Finally Steve and crew delivered the tub for me and placed it.
Larry B.

And excellent customer service. The guys at Long Pond did a great job and helped me load my pellets in my truck. I tried the pellets and they are great. I will definitely tell my friends to give these guys a call.
P.D.

Steve (the owner) was extremely helpful in regards to questions before the purchase of our hot tub and continues to be helpful after. I shopped around and their price was $900 less than their competitors. Highly recommend!!
Chris M.

We are so happy we found your business, we looked all over for a pellet that was hot and clean. The Super Premium pellet was just what we wanted. We burned a few bags this past week and we were extremely satisfied with the heat and noticed there was little to no ash. The delivery from your company was right on time and very professional. Thanks so much.
D.N.

Best purchase we have made in decades! We highly recommend Steve & his business!
Rita C.

Good selection of pellets. Very competitive pricing of pellet / delivery.
A.N.

I’ve been burning pellets for well over a decade, and have a lot of experience with both pellet dealers and quality of the pellets them selves. First of all, I found these folks to be very customer service oriented. Not only were the prices for the pellets the best in the area, but they offered to keep them in storage until the time came that I was ready for them. The storage facility is clean, dry and very safe. The parking lot is well laid out and accessable. The offer delivery at a charge that is typical for all the local pellet dealers in the area. I chose to use my own truck and they helped me to load them as well. As for the pellets themselves, I have run serveral bags through my insert and there are no problems what so ever. The pellets are made from hardwood, ash content is normal and heat output is excellent. The pellets have the usual fresh smell to them, the bags that they come in are strong and recycleable. I give Long Pond 5 stars.
M.W.

I highly recommend the service and products at Long Pond Hearth and Home owned and operated by Steve Dugas. I researched a hot tub purchase for six months and Steve patiently answered (and sometimes had to repeat,) informatively and without condescension during the whole research period!. There is a lot to know about hot tubs and they can be very expensive. After exhaustive research, I am convinced the Nordic spa is the ideal tub for me, and the two brands Steve sells (Nordic and Bull Frog,) are the best built and purposeful in North America. Steve and his store associates are very kind and professional. They are always in a cheerful mood and will take the time to help you.
Dr. P.

Hi Steve just wanted to pass this along…everything is great no problems love the spa. It’s everything I wanted and more. Thanks again.
Ray

Nothing but great people, service and products @ Long Pond Hearth and Home. I recently purchased a Bullfrog A7 Spa for therapeutic reasons from Steve, the owner of this great company and could not be happier. I searched around for awhile and Steve’s price was by far the best!. My spa was delivered ahead of schedule, set up and running in record time. I highly recommend Steve and his team…
Jesse M.

I have burned 1/2 ton of the pellets and they are performing as well as any pellet I’ve used. Great Service …!
P.B.

My wife and I were looking for a hot tub so we went to Long Pond to see what they had. We met Steve who was very knowledgeable and was a great help in choosing what would work best for us. We were impressed in their product and their stance behind it so we came back a week later and purchased our hot tub. If you’re looking for quality products backed with honesty and a lot of friendly help then Long Pond is for you, we would recommend them to anyone.
A.G.